.portal-page{min-height:100svh;color:var(--graphite);background:radial-gradient(circle at 90% 0, #c9a75d29, transparent 28rem), linear-gradient(145deg, var(--warm-white) 0%, #f2f1e9 100%)}.portal-header{border-bottom:1px solid var(--line);backdrop-filter:blur(16px);background:#f8f7f2db}.portal-header__inner{justify-content:space-between;align-items:center;gap:24px;min-height:82px;display:flex}.portal-brand{align-items:center;gap:12px;display:inline-flex}.portal-brand img{width:46px;height:46px}.portal-brand span{line-height:1.15;display:grid}.portal-brand strong{color:var(--forest-900);font-family:var(--font-display);text-transform:uppercase;font-size:15px}.portal-brand small{color:var(--muted);letter-spacing:.09em;text-transform:uppercase;margin-top:4px;font-size:10px;font-weight:700}.portal-back,.portal-link-button{color:var(--forest-700);cursor:pointer;background:0 0;border:0;align-items:center;gap:8px;padding:6px 0;font-weight:650;display:inline-flex}.portal-back:hover,.portal-link-button:hover{color:var(--forest-950)}.portal-link-button--danger{color:#9b3734}.portal-link-button--danger:hover{color:#701f1c}.portal-main{padding:clamp(46px,7vw,88px) 0 80px}.portal-main--admin{padding-top:34px}.portal-intro{grid-template-columns:1fr .75fr;align-items:end;gap:clamp(36px,7vw,90px);margin-bottom:42px;display:grid}.portal-intro h1{max-width:820px;color:var(--forest-900);margin-bottom:18px;font-size:clamp(40px,5vw,70px)}.portal-intro p{max-width:730px;color:var(--muted);margin:0;font-size:17px}.privacy-points{gap:12px;margin:0;padding:0;list-style:none;display:grid}.privacy-points li{color:var(--forest-700);align-items:flex-start;gap:12px;font-size:13px;font-weight:600;display:flex}.privacy-points svg{fill:none;stroke:var(--gold-600);stroke-width:1.7px;flex:none}.portal-tabs{border:1px solid var(--line);background:#ffffff94;border-radius:999px;gap:5px;width:fit-content;margin-bottom:18px;padding:5px;display:flex}.portal-tab{min-height:44px;color:var(--forest-700);cursor:pointer;background:0 0;border:0;border-radius:999px;padding:9px 19px;font-weight:650}.portal-tab[aria-selected=true]{color:#fff;background:var(--forest-800)}.portal-panel[hidden],.is-hidden{display:none!important}.portal-privacy-link{color:var(--forest-700);text-align:center;margin:24px 0 0;font-size:13px}.portal-privacy-link a{border-bottom:1px solid #073b3247}.portal-privacy-link a:hover{color:var(--forest-950);border-color:var(--gold-500)}.portal-card{border:1px solid var(--line);border-radius:var(--radius-lg);background:#ffffffc2;padding:clamp(24px,4vw,44px);box-shadow:0 26px 80px #04262014}.portal-card--narrow{width:min(580px,100%);margin-inline:auto}.portal-card h2{color:var(--forest-900);margin-bottom:10px;font-size:clamp(26px,3vw,38px)}.portal-card__lead{color:var(--muted);margin-bottom:28px}.privacy-document{width:min(900px,100% - 40px)}.privacy-document h1{color:var(--forest-900);margin-bottom:18px;font-size:clamp(38px,5vw,64px)}.privacy-document h2{margin-top:38px;font-size:24px}.privacy-document p,.privacy-document li{color:var(--muted)}.privacy-document li+li{margin-top:7px}.privacy-lead{max-width:760px;font-size:18px}.privacy-notice{border-left:3px solid var(--gold-500);background:var(--cream);margin-top:42px;padding:16px 18px}.privacy-notice strong{color:var(--forest-900)}.portal-form{gap:18px;display:grid}.portal-form__grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.portal-field{gap:7px;display:grid}.portal-field>span{color:var(--forest-800);letter-spacing:.03em;font-size:12px;font-weight:700}.portal-field input,.portal-field select,.portal-field textarea{width:100%;color:var(--graphite);background:#fff;border:1px solid #073b3233;border-radius:13px;outline:none;padding:13px 14px;transition:border-color .2s,box-shadow .2s}.portal-field textarea{resize:vertical;min-height:150px}.portal-field input:focus,.portal-field select:focus,.portal-field textarea:focus{border-color:var(--gold-500);box-shadow:0 0 0 4px #c9a75d24}.portal-field__hint{color:var(--muted);margin:0;font-size:11px}.portal-submit{color:#fff;background:var(--forest-800);cursor:pointer;border:0;border-radius:999px;justify-content:center;align-items:center;min-height:52px;padding:13px 24px;font-weight:700;display:inline-flex}.portal-submit:hover{background:var(--forest-700)}.portal-submit:disabled{opacity:.55;cursor:wait}.portal-submit--gold{color:var(--forest-950);background:var(--gold-500)}.portal-submit--gold:hover{background:var(--gold-300)}.portal-status{min-height:22px;color:var(--forest-700);margin:0;font-size:13px;font-weight:600}.portal-status[data-kind=error]{color:#9b3734}.portal-status[data-kind=success]{color:#176347}.credential-card{color:#fff;background:var(--forest-900);position:relative;overflow:hidden}.credential-card:after{content:"";border:1px solid #e2ce982e;border-radius:50%;width:300px;height:300px;position:absolute;bottom:-150px;right:-90px}.credential-card h2{color:#fff}.credential-card .portal-card__lead{color:#ffffffad}.credential-grid{z-index:1;grid-template-columns:1fr 1fr;gap:12px;display:grid;position:relative}.credential{background:#ffffff0f;border:1px solid #ffffff24;border-radius:16px;padding:17px}.credential span{color:var(--gold-300);letter-spacing:.1em;text-transform:uppercase;margin-bottom:7px;font-size:10px;font-weight:700;display:block}.credential code{color:#fff;font-family:var(--font-display);overflow-wrap:anywhere;font-size:clamp(17px,3vw,24px);font-weight:700}.credential-actions{z-index:1;flex-wrap:wrap;gap:12px;margin-top:20px;display:flex;position:relative}.credential-actions button{color:#fff;cursor:pointer;background:0 0;border:1px solid #ffffff3d;border-radius:999px;padding:10px 16px;font-weight:650}.credential-actions button:hover{background:#ffffff1a}.credential-warning{z-index:1;color:#ffffffb8;margin:20px 0 0;font-size:12px;position:relative}.case-shell{grid-template-columns:minmax(0,1fr) 290px;align-items:start;gap:20px;display:grid}.case-main{min-width:0}.case-aside{position:sticky;top:20px}.case-meta{gap:12px;display:grid}.case-meta>div{border-bottom:1px solid var(--line);padding-bottom:12px}.case-meta>div:last-child{border-bottom:0;padding-bottom:0}.case-meta dt{color:var(--muted);letter-spacing:.1em;text-transform:uppercase;font-size:10px;font-weight:700}.case-meta dd{color:var(--forest-900);overflow-wrap:anywhere;margin:4px 0 0;font-weight:650}.case-aside__actions{border-top:1px solid var(--line);gap:6px;margin-top:18px;padding-top:14px;display:grid}.thread{gap:14px;margin:26px 0;display:grid}.message{background:var(--mist);border-radius:18px 18px 18px 4px;width:min(82%,720px);padding:17px 19px}.message--reply{background:var(--forest-800);color:#fff;border-radius:18px 18px 4px;justify-self:end}.message__meta{color:var(--muted);letter-spacing:.06em;text-transform:uppercase;justify-content:space-between;gap:16px;margin-bottom:8px;font-size:10px;font-weight:700;display:flex}.message--reply .message__meta{color:#ffffff9e}.message p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.empty-state{color:var(--muted);text-align:center;border:1px dashed #073b323d;border-radius:18px;padding:28px}.admin-topbar{justify-content:space-between;align-items:center;gap:24px;margin-bottom:24px;display:flex}.admin-topbar h1{color:var(--forest-900);margin:0;font-size:clamp(30px,4vw,48px)}.admin-grid{grid-template-columns:minmax(270px,.7fr) minmax(420px,1.3fr);align-items:start;gap:18px;display:grid}.admin-list-card{padding:20px}.admin-filters{grid-template-columns:1fr auto;gap:8px;margin-bottom:15px;display:grid}.admin-filters input,.admin-filters select{border:1px solid var(--line);background:#fff;border-radius:12px;min-width:0;padding:10px 12px}.case-list{gap:8px;margin:0;padding:0;list-style:none;display:grid}.case-list button{background:var(--cream);cursor:pointer;text-align:left;border:1px solid #0000;border-radius:15px;width:100%;padding:14px}.case-list button:hover,.case-list button[aria-current=true]{border-color:var(--gold-500);background:#fff}.case-list__top{justify-content:space-between;align-items:center;gap:12px;display:flex}.case-list strong{color:var(--forest-900);overflow-wrap:anywhere;font-size:13px}.case-list p{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;margin:7px 0 0;font-size:12px;overflow:hidden}.status-badge{color:var(--forest-700);background:var(--mist);letter-spacing:.05em;text-transform:uppercase;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:800;display:inline-flex}.status-badge[data-status=closed]{color:#59615e;background:#e6e7e5}.status-badge[data-status=inProgress]{color:#155246;background:#dcece7}.status-badge[data-status=answered]{color:#7c5c1e;background:#f5eacb}.admin-thread-card{min-height:500px;padding:clamp(20px,3vw,32px)}.admin-case-head{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.admin-case-head h2{margin:0 0 5px;font-size:24px}.admin-case-head p{color:var(--muted);margin:0;font-size:12px}.admin-status-control{gap:7px;display:flex}.admin-status-control select{border:1px solid var(--line);background:#fff;border-radius:10px;padding:8px}.admin-status-control button{color:#fff;background:var(--forest-800);cursor:pointer;border:0;border-radius:10px;padding:8px 12px}.admin-reply{border-top:1px solid var(--line);padding-top:20px}.admin-reply textarea{min-height:105px}@media (width<=900px){.portal-intro{grid-template-columns:1fr;align-items:start}.privacy-points{grid-template-columns:repeat(3,1fr)}.case-shell,.admin-grid{grid-template-columns:1fr}.case-aside{order:-1;position:static}.admin-thread-card{min-height:auto}}@media (width<=620px){.portal-page{padding-bottom:0}.portal-header__inner{min-height:70px}.portal-brand img{width:39px;height:39px}.portal-brand strong{font-size:12px}.portal-brand small{font-size:8px}.portal-back span{display:none}.portal-main{padding-top:38px}.portal-intro{gap:25px;margin-bottom:30px}.portal-intro h1{font-size:clamp(37px,12vw,50px)}.privacy-points{grid-template-columns:1fr}.portal-tabs{grid-template-columns:1fr 1fr;width:100%;display:grid}.portal-tab{padding-inline:12px;font-size:13px}.portal-card{border-radius:23px;padding:23px 19px}.portal-form__grid,.credential-grid{grid-template-columns:1fr}.message{width:94%}.admin-topbar{flex-direction:column;align-items:flex-start}.admin-case-head{flex-direction:column}.admin-status-control{width:100%}.admin-status-control select{flex:1;min-width:0}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important}}